Mobilecare Services Phils. Inc, an Apple Authorized Service Provider, provides service for Apple branded hardware products which have been introduced for sale not earlier than five (5) years prior to the date of proposed service. Apple may no longer make the parts for hardware sold earlier than said period. Power Mac Center however reserves the right to decline or discontinue any service when the hardware has been tampered with, any part is unavailable, the service is economically unsound, the client refuses to follow the conditions and procedure for service, or such other similar reason.
2. Service and Part / Product Covered by Warranty or Plan
An Apple branded hardware product with a valid and subsisting Apple One (1) Year Limited Warranty (“Warranty”) or AppleCare Protection Plan (“Plan”) will be serviced pursuant to its terms. Apple software acquired as part of an Apple hardware purchase is not covered by the Warranty or the Plan but by a Software License Agreement. When covered by the Warranty or the Plan, any service on the hardware product or any replacement part or product will be charged by Power Mac Center to Apple, Inc. and not to the client. Consumable parts and other specified parts, which are explicitly excluded from the coverage, will be charged to the client.
3. Client Information.
4. Information and Software on Hardware.
Before delivering the hardware for service, the client must make a separate backup copy of the contents of the storage media of the hardware, remove all information and disable all security passcodes. Mobilecare Services Phils. inc and its agents are not responsible for any use, copy, distribution or other acts of any information contained on any part of the hardware or for any damage caused by such use, copy,distribution or other acts.
During the course of service, the contents of the storage media of the hardware will be deleted and reformatted. Mobilecare Services Phils. inc and its agents are not responsible for the loss of any software program or any information contained on any part of the hardware or for any damage caused by such loss.
5. Notice and Consent.
Prior to undertaking any diagnostic service chargeable to the client, Mobilecare Services Phils. inc will inform the client of the charge and the purpose for said service. Further, prior to undertaking any hardware service chargeable to the client, Mobilecare Services Phils. inc will provide the client with a statement indicating the results of the assessment as to the nature and extent of the damage and the service to be made with an itemized amount and the total amount to be paid, among others. The statement is valid only for seven (7) days from the issued date. Should other damages be discovered during the course of the service, the client will be informed of the same and no service shall be made without first informing the client of the said damage and the service required including the additional applicable charges. Service will be commenced once the client consents to the charges and pays it. For check and online payment, the part will only be ordered after it has been validated by the bank.
6. Required Payments.
For diagnostic service not covered by a Warranty or Plan, the client must first pay at least fifty percent (50%) of the fee before the diagnostic tests are commenced and the balance shall be settled prior to the release of the diagnostic result.
• Carry-in Service
For hardware service not covered by a Warranty or Plan, the client must first pay a downpayment of at least fifty percent (50%) of the amount before the replacement part/product is ordered from Apple, Inc. and the service is commenced.
• Field Service
Hardware or software service, the transportation charge applicable to the area must be fully paid before service is commenced. In addition to the charges for the replacement part/product and for the service, transportation charges will also be charged to the client unless the onsite or field service is covered by the Plan.
After the first three (3) hours of the onsite field service, a time charge of Nine Hundred Pesos (PhP 900.00) for every three (3) hours shall be charged. An increment of fifteen (15) minutes shall be considered as an hour.
• Mail-in Service
Hardware or software service, the courier fee must be fully paid before service is commenced.
7. Replacement Parts.
Service may be made using replacement parts ordered from Apple which may be new or refurbished/previously used parts or products that are equivalent to new in performance and
8. Service Period.
Diagnostic service may take approximately two (2) to three (3) days from receipt of the hardware. Hardware service will be completed within approximately two (2) days from receipt of the replacement part from Apple. Parts are usually received within approximately one (1) to two (2) weeks or three (3) to four (4) weeks from the order date depending on the kind of hardware.
9. Notice of Service Completion.
When service is completed, a notice shall be sent to the client or his/her designated representative using the contact details provided by client for the purpose.
Hardware service and replaced parts are covered by a guarantee for a period of ninety (90) days starting from the date when client or said representative is notified that the service is complete.
11. Release of Hardware.
Serviced hardware will be released to the client provided the following requirements are met: all the charges are paid, the original Service Assessment Report and an original valid and subsisting government-issued identification (ID) card are presented, and a copy of the Service Assessment Report and the ID are submitted. In the alternative, the hardware may be released to the client’s authorized representative provided the requirements for the release of the hardware to the client are met and, in addition to the above, the authorized representative presents his/her original valid and subsisting government-issued ID and submits an original Authorization Letter from the client and a copy of the said ID. Should the original Service Assessment Report be lost and cannot be represented, the person claiming the hardware should submit an original notarized Affidavit of Loss.
12. Unclaimed Hardware Fees and Disposal.
The client is obligated to claim or retrieve the serviced hardware within fifteen (15) days from notice that the service is complete. Should the hardware remain unclaimed after fifteen (15) days, the client will be charged a storage fee of One Thousand Five Hundred Pesos (PhP1,500.00) and the serviced hardware may be transferred to another facility/location within the region in which case the client will be charged a handling fee of One Thousand Pesos (PhP1,000.00) for the hardware to be brought back to the branch once he/she claims and retrieves the hardware. Should the hardware still remain unclaimed within a period not exceeding ninety (90) days, the client will be charged a storage fee of One Thousand Five Hundred Pesos (PhP1,500.00) for each fifteen (15)-day period that the hardware remains unclaimed and, if applicable, the handling fee. After ninety (90) days, Power Mac Center will dispose of the unclaimed service hardware.
Failure or refusal to pay any charge shall be deemed, and treated similarly, as failure or refusal to claim the hardware.
Venue of any suit arising from this agreement shall only be in the proper court of Makati City, Metro Manila. The client expressly waives the right to bring suit in any other venue. (VIS7619)
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