Frequently Asked Questions

Effectivity Date: 13 May 2022

Online Store FAQs

We can deliver orders made through our Online Store nationwide. But, we have a few reminders for both Metro Manila and Provincial customers:

    • For Metro Manila: Upon payment, please allow us an estimated delivery time of 2-3 business days as we observe safety protocols in processing orders.

    • For Provincial areas: Allow us an estimated delivery time of 7-15 business days as we observe safety protocols in processing orders.

Your Shipping Fee depends on your location. We automatically calculate and display the Shipping Fee for you upon placing an order. To avoid delays and additional charges with shipping, please put the correct postal code during checkout.

*Note: The shipping fee is non-refundable.

Yes, we accept pick-ups at select Power Mac Center stores. You may pick this option during checkout.

Pick-ups waive the need to pay a shipping fee. Before visiting a nearby Power Mac Center store we will send an email regarding the status of your order to avoid any inconvenience.

For your safety, kindly practice safety measures when receiving your order.

You may claim your order/s by presenting the following to your preferred Store:

  • • Copy of your Web Order (printed or electronic copy);
  • • Your government-issued ID; or
  • • If someone else would receive it for you, please prepare the following:

○ An Authorization Letter with your signature;

○ A scanned copy of your two (2) valid Government Issued IDs (with photo and signature); and

○ And a copy of your representative’s two (2) valid Government Issued IDs (with photo and signature)

You may also book a courier of your choice to pick this up for you. You may use Lalamove, Grab Express, Transportify, or any other courier service available to you.

For this, kindly follow these steps:

  • • Send us the following documents via email at onlinestore@powermaccenter.com prior to booking a courier:

○ An Authorization Letter with your signature;

○ A scanned copy of your two (2) valid Government Issued IDs (with photo and signature); and

○ Indicate your preferred pick-up date so that your order and documents will be prepared accordingly

  • • Book a courier to pick up your item at your preferred Power Mac Center Store (below is the list of selected Power Mac Center Stores as pick-up points);
  • • Send us the booking details via email at onlinestore@powermaccenter.com for security purposes before your item will be released to the courier;
  • Your booked courier may claim your order by proceeding to the Store and presenting a message from you containing:

○ Your Name

○ Web Order Number

Power Mac Center StoreAvailable pick-up daysEstimated Delivery Time
Eastwood City StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
Greenbelt 3 StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
Robinsons Magnolia StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
SM Megamall StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
SM Mall of Asia StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
SM Aura StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
The Annex at SM North EDSA StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
Northeast Square StoreMon – Sat, 11:00AM – 4:00PM2 – 3 business days
ASP SM City Clark – Mobile CareMon – Sat, 11:00AM – 4:00PMmax. 7 business days
  • • For straight payment method

○ Straight Credit Card (Visa, Mastercard, and JCB);

○ Debit Card (Visa and Mastercard);

○ Bancnet;

○ GCash;

○ GrabPay;

○ PayMaya;

○ ShopeePay;

                ○ Bills Payment/Over-the-counter

○ BDO Online Banking;

○ BPI Online Banking;

○ UBP Online Banking;

○ PNB Online Banking; or

○ RCBC Online Banking

  • • BillEase Installment
  • • 0% Online Installment with HSBC Credit Card

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months installments; or

○ For purchases of 20,000 PHP  and above, you may avail of up to 24 months 0% interest installment option.

  • • 0% Buy Now Pay Later with BDO Credit Card

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months’ installments.

○ For purchases of 20,000 PHP  and above, you may avail of the 12 months installment option.

Note: Buy Now Pay Later is the new term for BDO Installment wherein the Cardholder will be billed on the next statement cycle after the transaction date.

  • • BPI Real 0% Installment

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months’ installments.

○ For purchases of 20,000 PHP  and above, you may avail of the 12-month 0% installment option.

  • BPI Real 0% Installment with BUY NOW PAY LATER PROMO until further notice.

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months’ installments.

○ For purchases of 20,000 PHP and above, you may avail up to 24 months of installment.

Yes. All deliveries require a signature to confirm that your order is sealed, in good condition, delivered and received correctly.

In case you aren’t available, please send us an email of your next available schedule at the same delivery address to onlinestore@powermaccenter.com. You may also assign a new recipient through an authorization letter with your Government Issued ID.

  • • If you opted for the pick-up option:
Power Mac Center StoreAvailable pick-up daysEstimated Delivery Time
Eastwood City StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
Greenbelt 3 StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
Robinsons Magnolia StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
SM Megamall StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
SM Mall of Asia StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
SM Aura StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
The Annex at SM North EDSA StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
Northeast Square StoreMon-Sat, 11:00AM – 4:00PM2 – 3 business days
ASP SM City Clark – Mobile CareMon-Sat, 11:00AM – 4:00PMmax. 7 business days

 

  • • Once we confirm that your item is in our store, you may pick from these options:

a. Nominate another recipient – You may have someone else pick up your item provided that he/she brings the following:

1. An Authorization Letter with your signature;

2. A scanned copy of your 2 valid Government Issued IDs (with photo and signature); and

3. A copy of the recipient’s 2 valid Government Issued IDs (with photo and signature)

b. Book a courier

○ An Authorization letter with your signature;

○ A scanned copy of your 2 valid Government Issued IDs (with photo and signature); and

○ Indicate your preferred pick-up date so that your order and documents will be prepared accordingly

  • 2. Book a courier to pick up your item at your preferred Power Mac Center Store
  • 3. Send us the booking details via email at onlinestore@powermaccenter.com for security purposes before your item will be released to the courier
  • 4. Your booked courier may claim your order by proceeding to the Store and presenting a message from you containing:

○ Your Name

○ Web Order Number

c. If these options aren’t possible for you, kindly contact us through onlinestore@powermaccenter.com

You can change your delivery address before placing an order if you have multiple places of residence or intend to send this as a gift to another recipient. Unfortunately, we are unable to change your delivery address to a different one after an order is placed. Make sure to check your details before placing an order.

If you haven’t received your order/s within 2-3 business days (for Metro Manila deliveries) or within 8-15 business days (for Provincial deliveries), send an email to onlinestore@powermaccenter.com.

If you received a faulty/damaged item, send an email to onlinestore@powermaccenter.com, and our customer service personnel will contact you to resolve this situation.. You must report this issue within 24 hours of receiving the parcel.
Each product information page states the duration of its warranty coverage. However, your device is subject to diagnosis by our technicians before you can avail of the warranty. For Apple Products, you may drop by at any Power Mac Center Service Center to have your device diagnosed. For Non-Apple Products, you may send an email to onlinestore@powermaccenter.com or go to any Power Mac Center Branch for further inquiries. You may also visit https://about.powermaccenter.com/mobile-care/ for more information.

If you’re having issues with your item and you wish to return it – please refer to the warranty process above. However, if there are no defects encountered, we will not be able to process your request. “Change of Mind” will not be entertained.

1 Infinite Access is Power Mac Center’s premier lifestyle rewards program- a key to all things Power Mac Center. It gives you access to a better and more rewarding shopping and customer experience as you enjoy exclusive deals and rewards.

Purchasing from the Power Mac Center Online Store entitles you to a 1 Infinite Access membership, and you earn 1 Infinite point for each purchase.

1 Infinite Access members can earn points from both in-store and online purchases.

To earn points with in-store purchases, present your Online Store account page to our cashier, and they’ll be glad to assist you with this perk for 1 Infinite Access.

You may visit https://about.powermaccenter.com/1-infinite-card-2/ for more information or email 1nfinite@powermaccenter.com for inquiries.

You can save the items you’ve found today to your cart. But, we don’t consider the contents in your cart as “reserved”, as our Web Store automatically clears your cart once you log out.

Be aware that some items might run out of stock, so always visit the website to check their availability.

Yes. you can have the products delivered to a different address by providing details in the “Special Delivery Instructions” box before checking out. However, it isn’t possible to deliver items to different addresses at once. You have to create separate orders for different recipients.

You may email your concern at onlinestore@powermaccenter.com and our team will respond to you as soon as we can.

1 Infinite Access FAQs

Joining 1 Infinite Access is free. You may sign up on our Web Store and start enjoying your loyalty perks.

For previous 1 Infinite Card members, you may sign up with the same registered email address of your card to automatically connect your account with your current tier status, purchase history, and point balance.

You may change your address by logging in and visiting the Address Book to edit your address and contact details. However, other details such as the birthday and email address are not editable. You may contact our Support staff for any changes.

You may enjoy earning and spending points at Power Mac Center and The Loop stores nationwide, and on our Web Store at powermaccenter.com. Just present your 1 Infinite Access account page or log-in for Web Store orders. Rewards for select services and training courses also await you.

Always make sure to present your 1 Infinite Access account or log-in during your purchases so you never miss out on points and rewards.

1 Infinite Access points are earned from your purchases at Power Mac Center and The Loop stores nationwide, and on our Web Store. Points will immediately reflect as soon as they are synced with our system, and you may start spending these at our stores. Points earned per transaction will depend on your tier status.

Make sure to use your 1 Infinite Access points as they expire after a year of inactivity and will be deducted at the end of the month of expiration.

Unless it is stated in the terms of any promo, there is no limit to rewards redemption for 1 Infinite Access purchases.

Unfortunately, online platforms hosted on a different system from our Web Store are not yet eligible for 1 Infinite Access rewards and perks.

1 Infinite Access members are assigned a tier depending on your recorded purchases. Each tier has corresponding maintenance guidelines that could be achieved by meeting the purchase requirement set per year or by having 10 transactions per year.

Tier status of members will downgrade if maintenance conditions are not met.

You may email your concern at 1nfinite@powermaccenter.com for support and our team will respond to you as soon as we can.

Training FAQs

An account executive will contact you for your scheduled arrangement. You may also reach us at pbsi@powermaccenter.com.

No, the prices are exclusive of Value Added Tax (VAT).

You can’t avail training courses together with other products on our Web Store. Please make sure your cart does not have other products if you’re enrolling for a course. If you wish to include other items not related to the training course, you have to create a separate transaction.

Training courses do not incur shipping fees.* Please choose “Self Collect” under “Delivery Method” then select “PBSI Training Makati Office” as your pickup location to waive any shipping fees for the courses you’ve enrolled in

*Note: Applicable for training courses only.

Slots for training courses are non-refundable, but transferable. You may transfer your slot to another person in case of an emergency or a conflict with your schedule.

No. We can e-mail you a list of nearby hotels, but you have to make your own booking.

No. Audio or video recording of training, workshops, or seminars is strictly prohibited.

Yes, you will receive a certificate of attendance. Please take note that we can only give the certificate if you attended at least 80% of the course’s duration.

  • • For straight payment method

○ Straight Credit Card (Visa, Mastercard, and JCB);

○ Debit Card (Visa and Mastercard);

○ Bancnet;

○ GCash;

○ GrabPay;

○ PayMaya;

○ ShopeePay;

                ○ Bills Payment/Over-the-counter

○ BDO Online Banking;

○ BPI Online Banking;

○ UBP Online Banking;

○ PNB Online Banking; or

○ RCBC Online Banking

  • • BillEase Installment
  • • 0% Online Installment with HSBC Credit Card

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months installments; or

○ For purchases of 20,000 PHP  and above, you may avail of up to 24 months 0% interest installment option.

  • • 0% Buy Now Pay Later with BDO Credit Card

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months’ installments.

○ For purchases of 20,000 PHP  and above, you may avail of the 12 months installment option.

Note: Buy Now Pay Later is the new term for BDO Installment wherein the Cardholder will be billed on the next statement cycle after the transaction date.

  • • BPI Real 0% Installment

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months’ installments.

○ For purchases of 20,000 PHP  and above, you may avail of the 12-month 0% installment option.

  • BPI Real 0% Installment with BUY NOW PAY LATER PROMO until further notice.

○ For a minimum purchase of 6,000 PHP, you may pay for three (3) or six (6) months’ installments.

○ For purchases of 20,000 PHP and above, you may avail up to 24 months of installment.

Yes, we can do a special arrangement for courses with at least 10 participants.

Yes. Kindly coordinate with our account executive at pbsi@powermaccenter.com to process your new schedule.

We have a 1-on-1 tutorial service intended for personal learning and other training programs fit for your requirements. If you’re booking for a company, we can set an arrangement to accommodate at least ten (10) people.

Yes, we can set a special arrangement during weekends or holidays for classes with at least 10 participants.

Yes. Please make sure your preferred schedule is confirmed by a PBSI account executive.

For payments made on weekends and holidays, please select a training schedule at least two to three days after the date of payment. For your reference, please see our full training calendar here.

You may send your concerns or inquiries to pbsi@powermaccenter.com and one of our account executives will respond to you as soon as possible.

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