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Get premium service and after-sales support

Repair Services

Choose from our variety of repair services and enjoy your device with the assurance of our support.



This option is currently unavailable due to health and safety protocols. We encourage you to avail of our Mail-In Service instead.

iPhone Matrix

Check if your iPhone model is eligible for repair. This service is available at select Service Centers.

Health Protocols in Apple Authorized Service Provider

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Our service centers may have limited operating hours to ensure the safety of our staff, partners, and clients.

health protocol

Please wear your face masks and face shields. To observe physical distancing, only a limited number of people will be allowed to enter the service center. One person per transaction only will be allowed entry. There will be seats placed by the door for waiting clients. Temperature checks and health assessments are implemented.

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Repair / inquiry transactions will only be catered through Apple's Appointment System via apple.com/support. Please present your appointment confirmation to the concierge or guard to secure a queue number.

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Once inside the service center, please observe physical distancing by occupying alloted seats only.

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Should you want your device delivered to you, please call our Service Hotline (02) 8725 - 4762 or visit Mail-In Service.

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There may be delays in some hardware repairs as we order genuine Apple replacement parts or units abroad. We appreciate your patience as shipment may be affected.

Service Menu

 

ProductDiagnostic Fee*Software Fix Fee*
 
iPadP1000P800
Apple WatchP1000P800
Apple Watch EditionP1500P800
iPhone 8 Plus and earlier modelsP1800P800
iPhone X and latest modelsP2000P800
PortablesP2500P2000
iMac / Mac Mini / Cinema DisplayP3000P2000
Mac Pro / iMac ProP3500P2000
Apple Accessories / Beats by Dr. Dre / Apple AirPodsP600
Apple Airport / Base Station / Apple TVP600P600

 

ProductFee
 
MacOS DevicesP 3000
iOS DevicesP 2000
 
SERVICE INCLUSION
Diagnostic Test (MRI), Cleaning, Reformatting (Mac) / Restoration (iOS) Software Update, Service Report and Service Recommendation

 

ProductDiagnostic Fee*Software Fix Fee*
 
PortablesP 2500P 2000
iMac/ Mac MiniP 3000P 2000
Mac Pro / iMac ProP 3500P 2000
Apple Airport / Base Station / Apple TVP 1500
   
Transportation
P 1000 for Metro Manila and P 1500 for Provincial**
sennheiser
sennheiser

Mobile Care is now an Authorized Service Partner of Sennheiser

You may drop off your Sennheiser devices* to the following service centers for after-sales support:

Northeast Square

SM Mall of Asia

SM City Clark

Robinsons Galleria Cebu

Abreeza Mall Davao

For appointment, you may call our Customer Care Hotline (02) 8725-4762

For inquiries, you may send an email to mspi.sennheiser_support@powermaccenter.com

You may drop off your Sennheiser devices* to the following service centers for after-sales needs:

Northeast Square

SM Mall of Asia

SM City Clark

Robinson’s Galleria Cebu

Abreeza Mall Davao

For appointment, you may call our Customer Care Hotline (02) 8725-4762

For inquiries, you may send an email to mspi.sennheiser_support@powermaccenter.com

You may drop off your Sennheiser devices* to the following service centers for after-sales needs:

Northeast Square

SM Mall of Asia

SM City Clark

Robinson’s Galleria Cebu

Abreeza Mall Davao

For appointment, you may call our Customer Care Hotline (02) 8725-4762

For inquiries, you may send an email to mspi.sennheiser_support@powermaccenter.com

* Eligible Sennheiser products are still limited and subject to verification.

Frequently Asked Questions

Mobilecare Services Phils., Inc. is the largest Apple Service Provider in the Philippines. We have been recognised as a Premium Service Provider, a distinction given to an elite list of Apple Service Providers all over the globe that meet Apple’s stringent service standards. Fully equipped to offer fast and efficient repairs with Apple Certified Technicians and an exclusive access to genuine Apple parts, Mobilecare Services accommodates personal and enterprise service requirements. 

Mobilecare Services Phils., Inc. AASP or Apple Authorized Service Providers offer 3 options to our retail customers. 

Carry In Service. Take your Apple device to any of our Service Centers and we’d be happy to assist you on the repair process. Visit https://about.powermaccenter.com/service/ to view all Service Center locations.

On Site Service. Contact us and we will accommodate field service requests for your Mac devices. 

Mail In Service. You can ship in your defective Apple device for repair thru our partner couriers, and once the repair has been completed, we will ship it back to you.

The proof of purchase must be presented upon surrendering the device for repair. If the document is not available, Mobilecare Services AASP will access the Apple Global database providing us details about an Apple Product including remaining days of warranty.

Mobilecare Services maintains a pool of Apple Certified Engineers and Support Professionals. Repair tools prescribed by Apple are used by Apple Certified Engineers during the course of diagnosis to ensure the quality of repair of your device.

As an Authorized Service Provider, Apple has granted Mobilecare Services AASPs an exclusive access to genuine Apple parts and order them from Apple HQ Singapore.

Mobilecare Services AASP has branches in Sm City Clark Pampanga, Robinson’s Galleria Cebu, Festive Walk Iloilo, Limketkai Centre Cagayan De Oro, Abreeza Mall Davao, and KCC Mall Zamboanga. For areas with limited to no access to our service centers, customers in other provinces can take advantage of our Mail-In Service. You may send an email to mailinservice@powermaccenter.com.

We want to make sure that we provide you the best Apple device repair every day. Our Service Centers are fully operational 7 days a week from 10 am to 8 pm to serve you better.

Visit https://about.powermaccenter.com/service/ for more information.

Community quarantine may affect operating hours in some locations. Please call our Customer Care hotline (02) 8725-4762 to verify.

Changes on operating hours are also posted on our social media pages:

• FB – https://www.facebook.com/PowerMacCenter/

• Twitter – https://twitter.com/PowerMacCenter

• Instagram – https://www.instagram.com/powermaccenter/?hl=en

Repair DescriptionDiagnosis PeriodTurn Around Time
Mac Portables and desktops2-3 daysCould be as short as 1-2 weeks depending on the parts that needs replacement, maximum 3-4 weeks.
iOS Devices
(iPhone, Watch, iPad and iPods)
1-2 daysAll required parts for replacement of items are coming from Apple HQ Singapore and would undergo government mandated process and requirements that would take approximately 2-3 weeks to a maximum of 1 month.

Apple assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. 

We have published rates available in our Service Centers which includes Diagnostic and Software fees for billed service repairs. A service quotation is sent to customers for approval, and 50% downpayment of the total repair cost is required in order for Mobilecare Services to place an order to Apple. Customers may opt to pay at Mobilecare Service Centers or through online facilities. Contact us and we will provide you with an accurate scheme of fees for your repair. 

Customers will be receiving SMS and Email from our team to update the status of their repair. They can check the real time status of their devices through our Online Service Tracking –  https://about.powermaccenter.com/servicetracker/ by entering the Acknowledgement Receipt number and the customer’s last name.

Sample of the Service Tracker:

Service Tracker

Advanced Exchange Program is a billed option provided by Apple for out-of-warranty units and voided from warranty units. Advance Exchange Program is also available for Mac Desktops and Portables replacement parts. Defective parts/units are shipped back to Apple and content will no longer be retrieved. 

Yes. Scratches, dents, liquid contact, or physical damage may void the warranty of your Apple product. Please see http://www.apple.com/legal/warranty/ for more detailed information.

Mobilecare Services Enterprise Solutions Team provides Software and Hardware solutions for the wide range of Apple products to corporate clients. All maintenance services offered are secured under a standard agreement between Mobilecare Services and the client. Our standard may be customized to fit the needs of our corporate clients within Apple’s Product Terms and Conditions.  Contact our Enterprise Solutions Team at corpsupport@powermaccenter.com. 

Our Mail-in Service was developed primarily for Mobilecare Services client’s convenience. It aims to provide service and support to neighboring cities beyond our locations. Shipping Fees apply to In Warranty and Out of Warranty devices. Send your inquiries or requests to mailinservice@powermaccenter.com or call our Customer Care hotline at (02) 8725-4762.

Customers may reach us from Monday to Saturday 8am to 5pm through our Customer Care Hotline (02) 8725-4PMC (4762) and email support serviceupdate@powermaccenter.com. 

Customers may also join our Viber Community by clicking this link https://tinyurl.com/PMCServiceViber

Customers may also chat with our Customer Care Representatives via our Chatbot http://iksi.link/pmc

No, it is not included. If the reported issue was resolved by either Restoration/Reformatting and the Apple device is still under warranty, the customer needs to pay the Software Fee. No warranty will be provided for devices resolved by Software Fix. 

 

Mobilecare Services provides data transfer for a faster and safer transportation of datas from one device to another at a low price. Hence, AASP is restricted to back-up data or information stored in the products’s memory or storage of the customer to consider protection and privacy of the customer’s personal information. The service center will not be liable with any missing documents, files and any loss of information, if applicable.

6 Steps to do before bringing your Apple device to Mobilecare Services for repair


1. Present a copy of proof of purchase/receipt/sales invoice of the purchased device to validate the warranty coverage to our Service Center.


2. Keep a separate backup copy of all data, files, and other information from your device. Software reformatting will be done during the diagnosis process, which will erase all files and data.


3. Remove all personal information and disable all security passwords from your device.


4. Disable the Find My iPhone / iPad / iPod / Mac feature.


5. Remove all accessories and sim cards from your device.


6. If a representative will bring in a device for you, provide an authorization letter, and valid ID of the owner and representative.

Enterprise Solutions Team

Visit our Enterprise Solutions to see our corporate services, rates, and programs suited for your business.

Visit our Enterprise Solutions to see our corporate services, rates, and programs suited for your business.

Visit our Enterprise Solutions to see our corporate services, rates, and programs suited for your business.

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